Offered, again, for the Community’s consideration:

Donath provides a concise overview of identity deception games which trade on the confusion between physical and epistemic community:
“ Trolling is a game about identity deception, albeit one that is played without the consent of most of the players. The troll attempts to pass as a legitimate participant, sharing the group’s common interests and concerns; the newsgroups members, if they are cognizant of trolls and other identity deceptions, attempt to both distinguish real from trolling postings, and upon judging a poster a troll, make the offending poster leave the group. Their success at the former depends on how well they — and the troll — understand identity cues; their success at the latter depends on whether the troll’s enjoyment is sufficiently diminished or outweighed by the costs imposed by the group.

Trolls can be costly in several ways. A troll can disrupt the discussion on a newsgroup, disseminate bad advice, and damage the feeling of trust in the newsgroup community. Furthermore, in a group that has become sensitized to trolling — where the rate of deception is high — many honestly naïve questions may be quickly rejected as trollings. This can be quite off-putting to the new user who upon venturing a first posting is immediately bombarded with angry accusations. Even if the accusation is unfounded, being branded a troll is quite damaging to one’s online reputation.[10]”

Susan Herring et al. in “Searching for Safety Online: Managing ‘Trolling’ in a Feminist Forum” point out the difficulty inherent in monitoring trolling and maintaining freedom of speech in online communities: “harassment often arises in spaces known for their freedom, lack of censure, and experimental nature.” The broadly accepted ethic of free speech may lead to tolerance of trolling behavior, further complicating the members’ efforts to maintain an open yet supportive discussion area, especially for sensitive topics such as race, gender, sexuality, etc.

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